Refund policy

We offer a 30-day voluntary return period from the day you receive your order.

To be eligible for a voluntary return, the item must be unused, in the same condition in which it was received and, where reasonably possible, in its original packaging. Please keep your receipt or proof of purchase.

To request a return, email info@totelprotect.com before sending anything back. We will provide return instructions. Unless the item is faulty, damaged or incorrect, you are responsible for the return postage and should retain proof of postage. Returns sent without contacting us first may be delayed.

Your statutory cancellation rights

For orders placed online, you have the right to tell us that you wish to cancel within 14 days after receiving the goods. You then have a further 14 days to return them. These rights are in addition to our voluntary 30-day return period and do not affect your statutory rights.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact us promptly if it is damaged, faulty or incorrect. We will assess the issue and put it right. Where a return is required because the item is faulty, damaged or incorrect, TOTEL PROTECT LTD will cover reasonable return costs.

Exceptions

Gift cards cannot be returned. Please contact us if you have a question about a particular item.

Exchanges

The quickest way to receive a different item is to return the original item and place a new order once the return has been accepted.

Refunds

We will notify you after we receive and inspect your return. Approved refunds will be made to the original payment method within 14 days of receiving the returned goods. Your bank or card provider may take additional time to show the refund.

Return address: TOTEL PROTECT LTD, Unit 8, The Mill, 29 Bury New Road, Bolton, BL2 6QE. Please contact us before returning an item.

Questions about returns can be sent to info@totelprotect.com.